Problems with Hotmail/Outlook - now locked out both email accounts
I have been directed here by the Outlook twitter. I have tried to list quickly below the issue;
- Have 2 Hotmail accounts - will name Account 1 and 2 for quickness.
- Tried to log in to Account 2 with the usual password etc...said my password was incorrect. Worried someone else had accessed my account I had a new password sent to Account 1
- Tried to log in to Account 1 and encountered the same problem. I opened Account 1 over 10 years ago so have no back up email addressed for this and could not remember my security question
- I requested a new password to be sent to my work email and was asked to fill in a questionnaire. Many of the question were not relevant - e.g My billing information, I have never paid anything for MSN/Hotmail/Outlook. So could only fill so much.
- Received an automated email saying I had not filled in enough info with no option if you cannot fill in anymore.
- Resorted to Twitter to try and get some sort of help, directed me here where I had to open ANOTHER account just to ask how I can get access back for my other emails.
Would really appreciate any help as I really need access, especially to Account 2.
Thanks in advance.